Refund policy
Thank you for shopping with Beads Project. We take great care to ensure every kit and product meets our quality standards. This policy explains how we handle returns and refunds.
New Zealand Consumer Rights
As a New Zealand business, our products are covered by the Consumer Guarantees Act 1993 (CGA) where applicable.
This means that if a product you purchase from us is faulty, damaged, unsafe, or not as described, you may be entitled to a repair, replacement, or refund depending on the circumstances.
Change of Mind Returns
Please choose carefully before placing your order.
We do not offer returns, exchanges, or refunds if you change your mind, order the wrong item, or decide you no longer want the product.
This does not affect your rights if an item is faulty, damaged, incorrect, or not as described.
Faulty, Damaged, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please email us at info@beadsproject.co.nz within 14 days of receiving your parcel.
Please include:
- Your order number
- A short description of the issue
- Clear photos of the item and packaging
Once we have reviewed the issue, we’ll organise a repair, replacement, or refund where appropriate.
New Zealand Returns
For New Zealand orders, if a return is required because the item is faulty, damaged, incorrect, or not as described, we’ll provide return instructions and cover reasonable return shipping costs where required.
Please contact us before sending anything back so we can confirm the next steps.
International Returns
For international orders, please contact us at info@beadsproject.co.nz before sending anything back.
If your item is faulty, damaged, incorrect, or not as described, we'll work with you to arrange a fair solution. Depending on the issue, this may be a replacement, refund, or another suitable remedy.
For change-of-mind returns, customers are responsible for the cost of returning the item to us. Any original shipping charges, customs duties, import taxes, or other fees paid are non-refundable unless required by applicable law.
Please do not send returns without contacting us first, as we may not be able to accept or process unauthorised returns.
Refunds
Approved refunds will be issued to your original payment method.
Where a returned item is required, refunds will be processed after the returned goods have been received and inspected.
Please note that your bank or payment provider may take additional time to process the refund.
Where a product is faulty, damaged, incorrect, or not as described, refunds may include the purchase amount and any applicable delivery charges, depending on the circumstances and applicable law.
Sale Items
Sale or clearance products are sold as described and are still covered by your consumer rights if they are faulty, damaged, incorrect, or not as described.
We do not offer returns or exchanges on sale items for change of mind.
Contact Us
For all returns or refund enquiries, please email:
We’re a small New Zealand business and do our best to resolve issues quickly and fairly.
Updates to This Policy
We may update this policy from time to time. The version that applies is the one published at the time you make your purchase.