Terms of service
Welcome to Beads Project. These Terms of Service explain the rules for using our website, placing orders, and purchasing products from us.
In these Terms, “we”, “us” and “our” refer to Beads Project. “You” and “your” refer to the customer, visitor, or user of our website.
By visiting our website, using our services, or placing an order, you agree to these Terms of Service, together with our Privacy Policy, Shipping Policy, and Returns & Refunds Policy.
If you do not agree with these Terms, please do not use our website or place an order.
1. Consumer Rights
Nothing in these Terms limits or excludes any rights you may have under the Consumer Guarantees Act 1993, Fair Trading Act 1986, or any other law that cannot legally be excluded.
If a product you purchase from us is faulty, damaged, unsafe, or not as described, you may be entitled to a remedy under New Zealand consumer law.
2. Our Website and Services
Beads Project operates this website and online store. Our website is powered by Shopify, which enables us to provide our online store and related services.
We may update, change, suspend, or discontinue any part of our website, products, or services at any time without notice.
3. Access and Account Information
To place an order or use certain parts of our website, you may need to provide information such as your name, email address, billing details, payment details, and shipping address.
You agree that any information you provide to us is accurate, current, and complete.
You are responsible for maintaining the security of your account details and for any activity that occurs through your account.
You must not use our website for any unlawful, fraudulent, harmful, or unauthorised purpose.
4. Products
We do our best to describe and display our products accurately. However, product colours and appearance may vary slightly depending on your screen, device settings, lighting, and display configuration.
Product descriptions, images, pricing, and availability may be changed or updated at any time without notice.
We reserve the right to discontinue products or limit quantities available for purchase at our discretion.
5. Orders
When you place an order through our website, you are making an offer to purchase the selected products.
Your order is accepted once we confirm it and payment has been successfully processed.
We reserve the right to accept, decline, cancel, or limit any order where necessary, including where there has been an error in pricing, availability, product information, shipping information, or suspected misuse of our website.
If we need to cancel or make a change to your order, we will contact you using the email address, phone number, or billing details provided at checkout.
Please review your order carefully before submitting it. We may not be able to accommodate cancellation or change requests once an order has been accepted or dispatched.
Purchases are subject to our Returns & Refunds Policy.
Unless we agree otherwise in writing, products purchased from Beads Project are intended for personal use and not for commercial resale.
6. Prices and Payment
All prices are displayed in the currency shown at checkout and are subject to change without notice.
The price charged for your order will be the price shown at the time your order is placed, unless there has been an obvious error.
Unless stated otherwise, prices do not include shipping costs, customs duties, import taxes, or other fees charged by your country or local authorities.
You agree to provide current, complete, and accurate payment and billing information for all purchases.
By submitting payment information, you confirm that you are authorised to use the selected payment method.
7. Shipping and Delivery
Shipping and delivery information is set out in our Shipping Policy.
Delivery timeframes are estimates only and are not guaranteed. We are not responsible for delays caused by postal carriers, customs processing, incorrect shipping information supplied by the customer, or events outside our reasonable control.
If your parcel appears to be lost, delayed, damaged, or incorrectly delivered, please contact us at info@beadsproject.co.nz and we will work with the carrier where possible to help resolve the issue.
For international orders, customers are responsible for any customs duties, import taxes, or fees charged by the destination country.
8. Returns and Refunds
Returns and refunds are handled in accordance with our Returns & Refunds Policy.
We do not offer returns, exchanges, or refunds for change of mind, ordering the wrong item, or deciding you no longer want the product, unless required by law.
This does not affect your rights if an item is faulty, damaged, incorrect, unsafe, or not as described.
9. Intellectual Property
All content on our website, including text, images, graphics, product designs, artwork, logos, branding, videos, layout, and other materials, is owned by or licensed to Beads Project and is protected by intellectual property laws.
You may access and use our website for personal, non-commercial purposes only.
You must not copy, reproduce, distribute, modify, display, publish, download, store, transmit, or use any content from our website without our prior written permission.
You must not use the Beads Project name, logo, branding, product images, designs, or artwork without our written consent.
10. Third-Party Services and Links
Our website may include links to third-party websites, tools, apps, payment providers, shipping services, or embedded features.
We are not responsible for the content, accuracy, policies, security, or practices of third-party websites or services.
If you choose to access or use third-party services, you do so at your own risk and should review their terms and policies.
11. Relationship with Shopify
Our online store is powered by Shopify. Shopify provides the ecommerce platform that allows us to sell our products to you.
Any sale or purchase made through our store is directly between you and Beads Project. Shopify is not responsible for any aspect of the sale, including the products purchased, fulfilment, delivery, returns, refunds, or customer support.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy.
Because our website is hosted by Shopify, Shopify may also collect and process certain personal information as part of providing the ecommerce platform and related services.
Please review our Privacy Policy for more information about how personal information is collected, used, stored, and shared.
13. Feedback, Reviews, and User Content
If you submit, upload, post, email, or otherwise provide feedback, reviews, comments, photos, suggestions, or other content to us, you confirm that you have the right to provide that content.
You must not submit content that is unlawful, misleading, offensive, defamatory, abusive, obscene, harmful, or that infringes the rights of another person or business.
By submitting feedback, reviews, or other content, you grant us permission to use, reproduce, publish, display, and share that content for purposes connected with our business, including improving, promoting, and operating Beads Project.
We may monitor, edit, or remove content at our discretion.
14. Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain errors, inaccuracies, or omissions, including in product descriptions, pricing, promotions, shipping charges, delivery estimates, or availability.
We reserve the right to correct errors, update information, or cancel orders where information is inaccurate, including after an order has been submitted.
If your order is affected by an error, we will contact you where appropriate.
15. Prohibited Uses
You agree not to use our website or services:
- For any unlawful, fraudulent, or harmful purpose
- To violate any applicable laws or regulations
- To infringe our intellectual property rights or the rights of others
- To submit false, misleading, or inaccurate information
- To upload or transmit viruses, malware, or harmful code
- To interfere with the security or operation of our website
- To scrape, copy, or exploit any part of our website without permission
- To send spam, phishing, or other unwanted communications
- To impersonate another person or misrepresent your identity
We reserve the right to suspend, restrict, or terminate access to our website if we believe these Terms have been breached.
16. Disclaimer
Our website and services are provided for general information and ecommerce purposes.
To the maximum extent permitted by law, we do not guarantee that our website will always be available, uninterrupted, secure, error-free, or free from viruses or other harmful components.
Any product warranties, guarantees, or remedies that cannot legally be excluded remain fully available to you.
17. Limitation of Liability
To the maximum extent permitted by law, Beads Project will not be liable for any indirect, incidental, special, consequential, or punitive loss or damage arising from your use of our website or purchase of our products.
Nothing in these Terms limits or excludes our liability where it would be unlawful to do so, including your rights under applicable consumer protection laws.
18. Indemnity
You agree to indemnify Beads Project against any losses, damages, claims, costs, or expenses arising from your breach of these Terms, your misuse of our website, your violation of any law, or your infringement of the rights of another person or business.
19. Termination
We may suspend or terminate your access to our website or services at any time if we believe you have breached these Terms or used our website inappropriately.
Any sections of these Terms that should reasonably continue after termination will remain in effect.
20. Severability
If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be treated as removed or limited to the minimum extent necessary, and the remaining Terms will continue to apply.
21. Waiver and Entire Agreement
If we do not immediately enforce any right under these Terms, this does not mean we waive that right.
These Terms, together with our related policies, form the agreement between you and Beads Project regarding your use of our website and purchase of our products.
22. Assignment
You may not transfer or assign your rights or obligations under these Terms without our prior written consent.
We may transfer or assign our rights and obligations where reasonably necessary as part of operating, restructuring, or transferring our business.
23. Governing Law
These Terms are governed by the laws of New Zealand.
Any disputes will be dealt with by the courts or tribunals of New Zealand, unless otherwise required by applicable law.
24. Changes to These Terms
We may update or replace these Terms from time to time by posting the updated version on our website.
The version that applies is the one published on our website at the time you use our website or place your order.
Your continued use of our website after any changes are posted means you accept the updated Terms.
25. Contact Information
If you have any questions about these Terms of Service, please contact us at: